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Every issue of ISBInsight revolves around a central theme of current and critical importance to readers, with in-depth articles written by leading academics and management thought leaders from across the globe.

The Twin Advantages of Diversity and Familiarity in Teams

For services that use fluid or changing teams, it is commonly believed that prior familiarity among members helps the team work better. But team members who know each other may not always learn from each other, necessitating team diversity. Professor Sarang Deo and his co-authors use ambulance transport data from the London Ambulance Service to understand how diverse teams operate when processes are more or less standardised.

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Emergency Medical Services: Are Drones the Future?

Poor access to emergency medical care is a major barrier in the treatment of time-sensitive medical emergencies such as cardiac arrests and motor vehicle accidents. In this article, Justin J. Boutilier of the University of Toronto explores the potential of drone technology to be a transformative innovation for the provision of emergency medical services, despite a host of new technological, regulatory and operational challenges.

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Creating an Integrated Emergency Care Ecosystem

Umashankar Kotturu, co-founder of CallAmbulance, discusses the importance of taking a comprehensive and collaborative approach to emergency care built on technology, financial preparedness and a human network to create emergency ecosystems that empower victims. In this article, he explains how this outcome-driven model can save lives in the Indian context.

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Saving Lives: Emergency Medical Services in India

By the year 2025, road traffic deaths in India are expected to cross 250,000 annually. Providing timely and high-quality emergency health services is a challenge, given supply-side problems, regulatory and policy issues, and lack of awareness about emergency care in the country. A robust national emergency medical service with an interdisciplinary approach is the need of the hour to complement the country’s still evolving healthcare facilities, argued panelists at a First Practice-based Summit on Emergency Medical Services held at the Indian School of Business.

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Professionalisation of Family Business: Managing Process and Governance Challenges

As businesses transition from being entrepreneurial to being professional, professionalization assumes great significance. However, there are several challenges in terms of the processes and governance mechanisms. The success of professionalization greatly depends on the leader’s clarity of role and structure of the team to whom the business task is delegated and his/her terms of engagement with the team. The authors examine the challenges that professionalization process poses to the leadership, the business and the family.

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Family Businesses: The Emerging Landscape 1990-2015

From the days of a few business houses controlling the economic and industrial activities of the country, we have come a long way. The liberalization of the economy in 1991 and the ensuing economic reforms saw the sprouting of several standalone family businesses. The Indian family businesses have adapted well to the changing business environment and continue to contribute to the country’s economy in a big way.

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Leading the Journey Towards Happiness and Prosperity, in Families and their Businesses

Family businesses have always played a critical role in the economy and the society, in countries across the world. In India, historically they have played an important role and also led the transformation of the economy since 1991 when economic liberalization was launched systematically. Evolution of standalone family firms as a powerhouse, beyond the family business groups, has added further relevance to this ownership group. The overall trend is similar across other emerging nations and is likely to continue.

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Clusterpreneurship: Do entrepreneurs create and sustain clusters?

The emergence of start-up activity in the ICT sector has shown an exponential increase after 2010. The trends that stand out explain the emergence of ICT start-ups and the regional concentration of start-ups in this sector. In this article, the authors trace the evolution of ICT start-ups and provide some insights on the sectoral and geographical patterns in the industry, and identify some of the factors behind the emergence of these start-ups.

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