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ISBInsight is the Flagship Research Periodical of the Indian School of Business

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Ramayya Krishnan

W. W. Cooper and Ruth F. Cooper Professor of Management Science and Information Systems and Dean, Heinz College of Information Systems and Public Policy at Carnegie Mellon University.

Emergency Services in Emerging Economies: Challenges and First Steps

In emerging economies such as India, 911-type centralised emergency medical service (EMS) systems and humanitarian logistics systems are a relatively recent development. Due to limited investment in infrastructure and trained personnel, these systems tend to be severely resource-constrained. Recent events have also called into question their efficiency (Garg 2012). In India, humanitarian logistics services are not well-designed for large disasters …

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