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Every issue of ISBInsight revolves around a central theme of current and critical importance to readers, with in-depth articles written by leading academics and management thought leaders from across the globe.

Emergency Services in Emerging Economies: Challenges and First Steps

Centralised emergency medical services (EMS) systems such as the North American 9-1-1 calling service are relatively new to emerging economies. Despite high demand, their growth and effectiveness have been low due to insufficient resources and systemic inefficiencies. Given the unique challenges of the Indian setting, Professor Lavanya Marla and her co-authors highlight the need to bring EMS systems into public policy discussions and develop novel, interdisciplinary solutions to design and operational issues.

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The Twin Advantages of Diversity and Familiarity in Teams

For services that use fluid or changing teams, it is commonly believed that prior familiarity among members helps the team work better. But team members who know each other may not always learn from each other, necessitating team diversity. Professor Sarang Deo and his co-authors use ambulance transport data from the London Ambulance Service to understand how diverse teams operate when processes are more or less standardised.

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Emergency Medical Services: Are Drones the Future?

Poor access to emergency medical care is a major barrier in the treatment of time-sensitive medical emergencies such as cardiac arrests and motor vehicle accidents. In this article, Justin J. Boutilier of the University of Toronto explores the potential of drone technology to be a transformative innovation for the provision of emergency medical services, despite a host of new technological, regulatory and operational challenges.

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