Sarang Deo

Associate Professor of Operations Management and Executive Director, Max Institute of Healthcare Management at the Indian School of Business.

Access, Empowerment and Cancer Care

Sarang Deo: What is Onco.com? Amit Jotwani: Onco.com is a virtual care platform for cancer patients. Our objective is to become a guiding force for every cancer patient to get the right treatment. In cancer, if you don’t get the right treatment, the whole chain of events gets spoilt and the results are not as expected. So, we wanted every patient …

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Rx ICT: Digitally Disrupting Healthcare

"Lycra bike shorts that take our pulse, count our steps and read our moods are pretty nifty, but they aren’t the change we need." - Robert Wachter, The Digital Doctor Information and Communication Technologies (ICT) – ranging from hospital information systems to cloud computing, artificial intelligence, and big data analytics – are rapidly transforming the healthcare sector. The McKinsey Global Institute’s …

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Emergency Services in Emerging Economies: Challenges and First Steps

In emerging economies such as India, 911-type centralised emergency medical service (EMS) systems and humanitarian logistics systems are a relatively recent development. Due to limited investment in infrastructure and trained personnel, these systems tend to be severely resource-constrained. Recent events have also called into question their efficiency (Garg 2012). In India, humanitarian logistics services are not well-designed for large disasters …

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The Twin Advantages of Diversity and Familiarity in Teams

Both researchers and practitioners have implicitly assumed that in fluid team settings, members who are familiar with each other perform better in the short run. However, there may be diminishing returns to working with familiar teams in the long run. Experimental evidence indicates that in diverse teams, there is more exploration of knowledge, leading to higher creativity and generation of …

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Using Operations Management to Improve Healthcare Access

The authors present their findings on how best to optimise the placement of point-of-care (POC) devices in health networks in resource-limited countries Introduction A major constraint in tackling diseases with high socioeconomic burden (e.g., Tuberculosis, Malaria, HIV) in many resource-strapped economies is the unavailability of appropriate diagnostic devices that can inform clinical decisions in a timely manner. Existing devices to diagnose these …

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