Sarang Deo

Associate Professor of Operations Management and Executive Director, Max Institute of Healthcare Management at the Indian School of Business.

Rx ICT: Digitally Disrupting Healthcare

"Lycra bike shorts that take our pulse, count our steps and read our moods are pretty nifty, but they aren’t the change we need." - Robert Wachter, The Digital Doctor Information and Communication Technologies (ICT) – ranging from hospital information systems to cloud computing, artificial intelligence, and big data analytics – are rapidly transforming the healthcare sector. The McKinsey Global Institute’s …

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Emergency Services in Emerging Economies: Challenges and First Steps

Centralised emergency medical services (EMS) systems such as the North American 9-1-1 calling service are relatively new to emerging economies. Despite high demand, their growth and effectiveness have been low due to insufficient resources and systemic inefficiencies. Given the unique challenges of the Indian setting, Professor Lavanya Marla and her co-authors highlight the need to bring EMS systems into public …

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The Twin Advantages of Diversity and Familiarity in Teams

For services that use fluid or changing teams, it is commonly believed that prior familiarity among members helps the team work better. But team members who know each other may not always learn from each other, necessitating team diversity. Professor Sarang Deo and his co-authors use ambulance transport data from the London Ambulance Service to understand how diverse teams operate …

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Using Operations Management to Improve Healthcare Access

The authors present their findings on how best to optimise the placement of point-of-care (POC) devices in health networks in resource-limited countries Introduction A major constraint in tackling diseases with high socioeconomic burden (e.g., Tuberculosis, Malaria, HIV) in many resource-strapped economies is the unavailability of appropriate diagnostic devices that can inform clinical decisions in a timely manner. Existing devices to diagnose these …

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